Frequently Asked Questions

Do you do custom paintings?
Yes absolutely, however I'm currently closed until 2022

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How long does it take to receive a commission?
Waiting list is anywhere from 3 - 6 months, but if you have a time dependant request please get in touch and we will see what we can do.
 

Do you accept returns or exchanges?

I do not accept returns or exchanges for custom commissions,

(I can replace damaged prints though.) However, I will refund you if it is damaged in the mail. Just email me about what happened and I'll be happy to help!

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How long does shipping take?
Usually overnight for South Island orders and 2-3 days for North Island, however in these Covid times, there are sometimes delays

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Can I purchase digital files?

The purchasing rights to artwork is firmly unattainable.

Digital files for purchase will never be available.

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Do you ship internationally?
Sure do, and I usually use PayPal for international transactions for commissions.

Do your prints come framed?
There are framed and unframed options on most prints.
When you select framing, please allow an extra 2-3 weeks for shipping

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Will my print be hand-signed?
MOST prints come hand-signed, with the exception of most nursery artwork (ABCs etc) purely because there isn't much room to sign these these without them getting cut of in frames, so I tend to leave these unsigned

How often do you have have sales?
I don't often do sales online but I do trade show deals when I travel around New Zealand exhibiting at different shows (Like Horse of then Year, The Baby Expo etc)
I also often post originals/prints for sale on my Facebook page for discounted prices.

 What supplies do you use?
I purchase all my art supplies from https://www.gordonharris.co.nz
I make all my prints in house on a professional canon printer on beautiful 316GSM cotton rag paper
 

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