Frequently Asked Questions
Do you do custom paintings?
Yes absolutely, however I'm currently closed until 2022
How long does it take to receive a commission?
Waiting list is anywhere from 3 - 6 months, but if you have a time dependant request please get in touch and we will see what we can do.
Do you accept returns or exchanges?
I do not accept returns or exchanges for custom commissions,
(I can replace damaged prints though.) However, I will refund you if it is damaged in the mail. Just email me about what happened and I'll be happy to help!
How long does shipping take?
Usually overnight for South Island orders and 2-3 days for North Island, however in these Covid times, there are sometimes delays
Can I purchase digital files?
The purchasing rights to artwork is firmly unattainable.
Digital files for purchase will never be available.
Do you ship internationally?
Sure do, and I usually use PayPal for international transactions for commissions.
Do your prints come framed?
There are framed and unframed options on most prints.
When you select framing, please allow an extra 2-3 weeks for shipping
Will my print be hand-signed?
MOST prints come hand-signed, with the exception of most nursery artwork (ABCs etc) purely because there isn't much room to sign these these without them getting cut of in frames, so I tend to leave these unsigned
How often do you have have sales?
I don't often do sales online but I do trade show deals when I travel around New Zealand exhibiting at different shows (Like Horse of then Year, The Baby Expo etc)
I also often post originals/prints for sale on my Facebook page for discounted prices.
What supplies do you use?
I purchase all my art supplies from https://www.gordonharris.co.nz
I make all my prints in house on a professional canon printer on beautiful 316GSM cotton rag paper