FREQUENTLY ASKED QUESTIONS

Do you do custom paintings?
Yes absolutely, Please get in touch


How long does it take to receive a commission?
Waiting list is anywhere from 2 - 4 months, but if you have a time dependant request please get in touch and we will see what we can do.


Do you accept returns or exchanges?
I do not accept returns or exchanges for custom commissions,

(I can replace damaged prints though.) However, I will refund you if it is damaged in the mail. Just email me about what happened and I'll be happy to help!​

How long does shipping take?
Usually overnight for South Island orders and 2-3 days for North Island.


Can I purchase digital files?
The purchasing rights to digital artwork in unattainable sorry

Do you ship internationally?
Sure do, and I usually use PayPal for international transactions for commissions.


Do your prints come framed?
There are framed and unframed options on most prints. When you select framing, please allow an extra 2-3 weeks for shipping


Will my print be hand-signed?
MOST prints come hand-signed, with the exception of most nursery artwork (ABCs etc) purely because there isn't much room to sign these these without them getting cut off in frames, so I tend to leave these unsigned


How often do you have have sales?
I don't often do sales online but I do trade show deals when I travel around New Zealand exhibiting at different shows (Like Horse of then Year, The Baby Expo etc) I also often post originals/prints for sale on my Facebook page for discounted prices. So be sure to follow me on social media


What trade shows do you attend?
Horse of the year (Hastings)
The Baby Expo (Auckland, Hamilton, Tauranga, Wellington and Christchurch)
Hammer Springs Fete
Geraldine Summer Fete

What supplies do you use?
I purchase all my art supplies from https://www.gordonharris.co.nz I make all my prints in house on a professional canon printer on beautiful 316GSM cotton rag paper.